Lunia — Privacy Policy

Lunia NextGen ("Lunia") is operated by H Squared Games Inc., a Canadian corporation. This policy explains what personal information we collect, why we use it, and the choices you have. Questions and requests can be sent to [email protected] or by mail to H Squared Games Inc., 2967 Dundas St. W. #430B, Toronto, ON M6P 1Z2, Canada.

1. What we collect
- Account details: your email address, a hashed version of your password, your region and your language.
- Game data: characters, items, progress, purchases, in-game messages and activity.
- Technical and security data: IP address, login times, a hardware identifier for your computer, client version, and crash reports.
- Payment records: what you bought, when, and the amount. Card and bank details are handled by our payment providers and are not stored by us.
- Support and community data: tickets, reports, and your Discord account identifier if you link Discord.

2. Why we use it
- To create your account, run the game and deliver what you buy.
- To protect players and the game, including detecting cheating, fraud, account sharing and rule violations.
- To answer support requests and to fix bugs and crashes.
- To send service messages about your account, security and purchases.
- To send news, events, rewards and offers, only where you have agreed or the law otherwise allows it.
- To meet legal, tax and accounting obligations.

3. Marketing email
Marketing email is optional and is not a condition of playing. Every marketing email includes an unsubscribe link, and you can change your choice at any time in your account's notification settings. We keep a record of when and where you gave or changed your choice. Service messages about your account, security or purchases are still sent if you unsubscribe from marketing email.

4. Who we share it with
We do not sell personal information. We share it only with service providers that help us run Lunia, and only as needed for their service:
- Stripe and Mercado Pago, for payments.
- hCaptcha, for bot protection on forms.
- Cloudflare and our hosting providers, for website delivery, security and infrastructure.
- Zoho and our email marketing provider, for sending email.
- Discord, if you choose to link your account.
- Easy Anti-Cheat, by Epic Games, for cheat detection in the game.
We may also disclose information when required by law, or to protect our rights, our players or the public.

5. Where it is processed
H Squared Games Inc. is based in Canada. Our service providers may process information in other countries, including the United States, where the rules may differ from those where you live.

6. How long we keep it
We keep your information while your account is active, and afterwards only as long as needed for security, dispute resolution, and legal, tax and accounting obligations.

7. Cookies and local storage
We use a session cookie to keep you signed in, and browser storage to remember simple preferences. Security services on our pages may also set their own cookies.

8. Your rights
Depending on where you live, you may ask to access, correct, delete or receive a copy of your information, and you may withdraw consent at any time. To make a request, write to [email protected] from your account email. If you are not satisfied with our answer, you may complain to your local privacy authority, such as the Office of the Privacy Commissioner of Canada or the ANPD in Brazil.

9. Changes
We may update this policy. The date at the top shows the latest version, and we will tell you about significant changes on the website or in the game.